You'll no longer receive an invoice in your parcel. Simply download and print a returns label from our website, add this to your parcel and then send it back to us.

Ready to Return? Click here

Over 28 days?

We move fast and the turnaround of stock we sell means that we will not be able to resell your goods. So unfortunately we cannot accept returns that are over 28 days.

Ready to Return? Click here

Don't worry, just package your items in something non see-through, sealable & waterproof.

Ready to Return? Click here

If you need to return more than one order, please keep your orders separate, as returning more than one order in a parcel may delay your refund.

Ready to Return? Click here

Track your order

Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales here.

If it's after 9pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is.

If your delivery date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready.

Your package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the 'contact us' tab.

If you've placed an order and received a cancellation email from us, we're sorry about that. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds). You’ll need to place another order or return any unwanted items.

Our NGVIP delivery service gives you unlimited next day or standard delivery for a whole year for a one off payment. To take advantage add to bag (like you would a product) and the discount will be automatically applied at checkout when selecting the next day or standard delivery options, this includes Click and Collect services as well. You will then receive unlimited FREE delivery and our standard FREE returns on your orders with no minimum spend for a whole year, just don’t forget to select the next day or standard delivery options!

NGVIP customers will also receive exclusive offers and promotions via email.

I received an incorrect item, what do I do?

To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp.

When you message, please include the following information:

• Your name

• Order number

• Product name and code of the item ordered

• Product name and code of the item received

• Picture of the incorrect item and a description of the incorrect item received

If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.

Please do not return the item to us without speaking to our Customer Care team.

Some of our items do come back in stock, so keep checking back!

We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds). You’ll need to place another order or return any unwanted items.

Track your order

Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales here.

If it's after 9pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is.

If your delivery date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready.

If you've placed an order and received a cancellation email from us, we're sorry about that. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds). You’ll need to place another order or return any unwanted items.

I received an incorrect item, what do I do?

To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp.

When you message, please include the following information:

• Your name

• Order number

• Product name and code of the item ordered

• Product name and code of the item received

• Picture of the incorrect item and a description of the incorrect item received

If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.

Please do not return the item to us without speaking to our Customer Care team.

Track your order

Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales here.

If it's after 9pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is.

If your delivery date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready.

We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract here . If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA.

The carrier was unable to deliver your package. Don’t worry—you have options! You can wait for your package to come back to us and we’ll give you a full refund. Or, let us know using the 'contact us” tab and we can have your item(s) resent.

P.S. If the carrier was unable to deliver to your address, try using an alternative delivery address!

Your package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the 'contact us' tab.

If you've placed an order and received a cancellation email from us, we're sorry about that. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds). You’ll need to place another order or return any unwanted items.

Some of our items do come back in stock, so keep checking back!

I received an incorrect item, what do I do?

To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp.

When you message, please include the following information:

• Your name

• Order number

• Product name and code of the item ordered

• Product name and code of the item received

• Picture of the incorrect item and a description of the incorrect item received

If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.

Please do not return the item to us without speaking to our Customer Care team.

Can’t use your discount code? Here’s maybe why:

• - The code expired (we have limited-time offers)
• - You can only use one code at a time.
• - Double check your delivery--some codes only work with specific delivery options.
• - Check for typos.
• - Make sure the offer can be used for what you’re purchasing.

Enter your code into the “Redeem Gift Voucher” box at the checkout page. The remaining balance will stay on your gift card.

We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, Giftcards and prepaid debit cards.

Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.
When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

Make sure you’ve entered it in the “Redeem Gift Voucher” box at the checkout.

Track your order

A typical refund will take up to 21 days, that’s 14 days you returning and us processing and up to 7 days for it to make its way through the banking system.

The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way.

If you've waited more than 21 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds). You’ll need to place another order or return any unwanted items.

I received an incorrect item, what do I do?

To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp.

When you message, please include the following information:

• Your name

• Order number

• Product name and code of the item ordered

• Product name and code of the item received

• Picture of the incorrect item and a description of the incorrect item received

If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.

Please do not return the item to us without speaking to our Customer Care team.

I received an incorrect item, what do I do?

To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp.

When you message, please include the following information:

• Your name

• Order number

• Product name and code of the item ordered

• Product name and code of the item received

• Picture of the incorrect item and a description of the incorrect item received

If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.

Please do not return the item to us without speaking to our Customer Care team.

Some of our items do come back in stock, so keep checking back!

We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds). You’ll need to place another order or return any unwanted items.

For your security, we can’t change your email address. If you want to change your email address, you will just create a new account.

Log in your account, select "addresses" and you can either add a new one or edit an existing one.

You can choose what you want to hear from us! To change your preferences, log into your account and click on “contact preferences”

If you know your password, log into your account using your current password. In the account information section, you have the option to change your password. If you forgot your password, select the “forgot password” option and follow the steps to reset.

Log into your account, select payment details and either add, delete or edit your payment options.