Returns & Refunds
14 days to returnHow do I return?
1
Repack your items
No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.
2
Login to our returns portal
You will need your order number and email address/post code, so please make a note of these before continuing.
3
Select your preferred return option
(Print returns label at home or in store options). You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office.
4
Once you have processed and paid for your return in the portal you're ready to post it off!
Make sure you keep proof of postage and use a trackable service.
5
Keep an eye on your return tracking.
You'll get an email once we receive your returned item.
Quick links
If you have any questions about our returns process or to see our full returns policy please see our list of FAQs
FAQsGood to know
- We’ve gone paperless! You’ll no longer receive a delivery note in your parcel. Select your preferred return method and get your trackable returns label, just follow the easy steps above.
- For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.
- The cost of your return will be deducted from your refund, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office.
- You’ve got 14 days to send something back to us from the day you receive it.
- A typical refund will take up to 21 days; that's 14 days from you returning your order, us processing it, followed by 7 days for it to make its way through the banking system.